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Terms & Conditions

Most of the products represented on our web site are custom made, therefore your credit card will be charged at the time of purchase in full. Most faucets are shipped within 1-9 weeks. Waterstone faucets are made to order and have long lead times. Custom painted sinks ship in 3-4 weeks. 

Custom items are not returnable unless defective unless prior arrangments have been made and have been followed up in writing.

Waterstone faucets are made to order, however, we will take Waterstone back with a restocking fee that must be discussed prior to returning any item. Restocking fees usually  are 35%. All returns must be in all original packaging and in new condition for resale. Faucets/Hardware cannor be installed and then returned. We may also charge the published UPS rate for shipping the original product from us to you. We are very empathetic in our business practices. If you have any concerns, please contact us either prior, or just after your purchase. We want you to be totally confident in your purchase experience from Rachiele, LLC (The USA Home)

Atlantis Porcelain Art products are completely custom and may not be returned.

Countertop supports may be returned for a 10% restocking fee plus the published UPS rate for outgoing shipping from our location to you. We will gladly exchange countertop supports for an equal or greater value with no retocking fee, however, we will charge the published UPS rate for outgoing shipping from us to you. We will provide a copy of the UPS fee caluclation from the official UPS web site.


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